Description
This certification validates your ability to design and implement AI-powered contact center solutions in Microsoft Dynamics 365 for scalable service and growth.
Adaptive Test Technology
We use our proprietary Adaptive Test Tech™ which adapts the questioning sequence and complexity based on the success of the questions attempted.
60
Questions
90 min
Duration
67
Question pool
Skills measured
- Deploy Dynamics Contact Center 20%
- Implement channels 35%
- Configure agents and AI capabilities 15%
- Configure work distribution 15%
- Configure the Dynamics Contact Center representative experience 20%
- Manage analytics for the Dynamics Contact Center 15%